Position Description
Data Specialists, Inc. has been providing dairy software business solutions for 30 years. This growth software implementation support position will require various phone and on-site support activities relating to enterprise resource planning software. Specific focus on production, inventory and distribution software installations, software configurations, screen menu navigation, customer training, and technical application services will be the among the key duties performed. Position requires individuals who can analyze client business requirements and objectives. This position will also require the collection and presentation of customer feedback for new product features and product issues should they arise. Finally, this position includes an element of new release quality control testing, prior to market release.
Key Responsibilities
· Provide customer technical phone support that includes:
o Production, Inventory & Distribution software troubleshooting.
o Customer training and menu navigation questions.
o Product enhancement documentation.
o Application assistance with a strong accounting focus.
· Provide on-site technical support activities:
o Customer functional design study’s on new systems.
o New software installation project management.
o Customizing databases / menu options specific to customer needs.
o Converting customer data to new software.
o Customer training.
Key Qualifications
· Experience: Minimum 2 years in plant accounting systems including:
o Activity based costing.
o Standard costing.
o Preparing financial statements including A/P, A/R, G/L.
o Efficiency variances.
o Consolidated vs consolidating financial statements.
o ERP software experience is a plus.
o Great Plains accounting software experience is a plus.
· Technology: Experience using Windows XP / 2000, Microsoft SQL Server 2000 / 2005, Terminal Services 2000 / 2003, and reporting tools like Crystal Reports, Reporting Services, and SQL are also strongly preferred.
· Industry: Experience in the Dairy Industry is strongly preferred where a working knowledge of Shrinkage, Yields, Separation, CME Market Prices, Federal & State Orders vs. monthly closings, and Random Weights exist. Other Dairy Industry specific knowledge on items like dairy liquid components and what they mean in finished products is desirable. Finally, basic dairy manufacturing process knowledge is highly desirable.
· Work Skills: Must include: Multi-tasking, good time management, & organization.
· Communication Skills: Must demonstrate professional oral & written skills.
Physical Requirements
This position does require a lifting maximum of 20lbs, primarily associated with computer hardware.
Travel Requirements
Less than 50% travel will be required for this position, primarily related to software implementation and training.
Working Hours
This position is full time, extended hours and occasional weekends may be required based on new equipment / software installations / configurations. Primary office location is Data Specialists, Inc. Headquarters located in Elkhorn, WI. No overseas travel is required.
Equal Opportunity Employer
Data Specialists, Inc. is an equal opportunity employer.
Please Submit Responses To:
Data Specialists, Inc.
1021 Proctor Drive
Elkhorn , WI 53121
Ref: Software Implementation Support Position
Email: careers@dataspecialists.com